Large Contracting and Construction Labor Union uses AssurePay Check and TROY MICR Solutions to gain efficiency and productivity with their check printing processes.

The Challenge

The customer faced several operational hurdles in their Accounts Payable (AP) process. The team was relying on an outdated pin-feed check printer that used pre-printed forms, a method that had become increasingly unreliable. The check printing software they were using was not only old and unsupported but also overly complex, causing frequent disruptions.

Without the ability to receive updates or adequate technical support, the AP department struggled to keep the system running. The constant breakdowns of the pin-feed MICR printer further complicated matters, leading to workflow bottlenecks and inefficiencies.

These challenges made it clear that an upgrade was not just beneficial, but necessary for the department to function effectively.

The Solution

The customer's Programmer Analyst led the search for a more reliable and efficient solution.

Initially, he considered several options, including upgrading their existing pin-feed printer and using other commercial check printing software. However, many of these alternatives either required the continued use of pre-printed forms, lacked robust MICR printing capabilities, or didn’t offer the cloud-based flexibility they were looking for. The goal was to find a solution that could handle both the software and hardware needs seamlessly.

After evaluating the options online, he found that TROY’s AssurePay Check stood out because of its user-friendly interface, cloud capabilities, and strong security features, making it easier to manage and print checks from anywhere

AssurePay Check paired with a TROY MICR Secure printer offered a solution for every pain point that the customer was experiencing. 

✅Software Downtime: AssurePay Check offers customers 99.7% service uptime with the backing of Microsoft Azure clustered servers and high-availability services, guaranteeing the software will be available for printing checks. 

✅ Ease-of-Use: AssurePay Check's user interface allows accounts payable and administrators to gain access to key software features depending on their users’ roles. Adding additional users to the cloud system is completed within a matter of minutes. 

✅ Improved Efficiencies: Eliminating outdated hardware and leveraging blank check stock allows accounts payable to achieve operational efficiencies. 

“The learning curve on AssurePay Check and the ability to manage users from an administrative role, was practically zero because the software is so simple and intuitive. If I were to create a cloud-based check printing software, this is exactly how it would work” 

The Results

Since implementing TROY AssurePay Check and TROY MICR printers, our customer's Accounts Payable team has seen a significant improvement in efficiency and overall workflow. The transition to AssurePay Check has drastically reduced the time spent on manual processes and eliminated much of the unnecessary cognitive load associated with their previous system.

One of the most impactful changes has been the ability to easily reprint individual checks from an existing check batch file without any hassle. What once required back-and-forth communication with team members and time-consuming manual input can now be done with virtually zero effort. This newfound simplicity has allowed the AP team to focus on higher-value tasks and reduced operational stress.

As a result, the team is now able to generate checks faster, with fewer errors and interruptions, contributing to a smoother and more reliable check printing process.