95% of transactions moved out of branch post-covid.
The COVID-19 pandemic accelerated the already swift move towards digital banking. As lockdowns swept across the globe, online and mobile banking quickly became the primary methods for customers to conduct their financial affairs. This shift not only proved essential during periods of restricted movement but has also set a new standard for convenience and efficiency that many are reluctant to abandon. Indeed, even as the world begins to open up, the reliance on digital banking channels shows no sign of waning, with 95% of transactions continuing to occur outside of traditional branches.
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A Shift in Customer Behavior
Lockdowns and Digital Adoption
During lockdowns, customers embraced online and mobile banking as their main mode of managing finances, driving a surge in digital adoption.
Post-Pandemic Trends
Even as restrictions ease, the majority of customers prefer the convenience of digital banking, with physical branch visits becoming an exception rather than the norm.
Customer Expectation
he pandemic has shifted customer expectations towards seamless, responsive, and secure digital banking platforms.
Benefits of Digital Banking
Convenience
Customers can manage their finances from anywhere at any time, without the need to visit a branch.
Speed
Digital platforms provide faster transaction speeds and instant access to banking services.
Cost Efficiency
Banks save on operational costs related to maintaining physical branches, which can be redirected to improving digital services
TellerCentral: A Post-COVID Essential
In the wake of the COVID-19 pandemic, the banking industry has seen a significant shift towards digital solutions. TellerCentral emerges as a vital tool, addressing the need for secure, efficient, and remote banking services. Designed to seamlessly integrate with existing systems, enhance security, and improve customer experience, TellerCentral is poised to become an indispensable asset for banks worldwide.
Seamless integration
- Compatibility with the latest software and operating systems.
- Supports remote customer verification and troubleshooting.
Enhanced Security
- Incorporates biometrics, encryption, and secure MICR printing.
- Provides robust protection against fraud and unauthorized access.
Improved Customer Experience
- Intuitive, user-friendly interface for easy navigation and transactions.
- Reduced downtime through easy maintenance and remote monitoring.
Customer Trust
- Enhanced security features boost customer confidence.
- Ensures that customer information is well-protected.