Industry
Financial Services
Challenge
A credit union needed to replace their outdated check printing system with a modern solution to ensure seamless operations and meet increasing member demands.
Results
By implementing TROY’s AssurePay Teller, the credit union streamlined operations, enabled admin efficiency, and enhanced member services with same-day check printing.
Key Product
AssurePay Teller
Installing it in one spot that all of our staff can access and there's one admin section, it's kind of like a blessing compared to what we had before.
About your Customer
With a commitment to supporting both individuals and small businesses, this credit union provides a comprehensive range of banking solutions. Their offerings extend beyond traditional banking through their financial advisory and wealth management division, which specializes in planning, investments, and insurance. Additionally, their leasing services provide flexible options, from telecommunications systems to equipment, enhancing accessibility for businesses.
The Challenge
This small credit union relied on an older on-premise check printing software for over a decade. While it was dependable, the system became outdated and lacked compatibility with modern server environments.
This created inefficiencies, particularly when administrative access was disrupted due to system updates. They needed a solution that aligned with their updated IT infrastructure and could meet member demands for fast, same-day check printing.
The Solution
The credit union upgraded to TROY’s latest AssurePay Teller product, a server-friendly cloud-based platform designed for modern environments. The ease of installing the software in a centralized location allowed staff to seamlessly access the system, while its intuitive admin features supported quick user management. The solution enabled same-day check printing within minutes, empowering the credit union to offer superior service to members.
"We’re proud to offer same-day solutions that really make a difference for our customers. We can have them ready in just 5 minutes—something most other places take weeks to deliver."
The Results
The implementation of AssurePay Teller transformed this credit union's check printing processes. They reduced the number of licenses required without sacrificing productivity, offering seamless, fast check printing to meet customer needs. Members now rely on same-day service, particularly valued in urgent situations, setting them apart from competitors who require longer wait times. Additionally, the system’s centralized control simplified administration and boosted operational efficiency while aligning with the credit union’s broader efforts to modernize.
Learn more about AssurePay Teller
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