Why Card Printing Machines Are a Must-Have for Modern Banks

The way we bank has changed a lot, and people expect faster, easier, and safer services now more than ever. One thing helping banks step up to the challenge is the card printing machine, or what's known as an ICI (instant card issuance) machine. These machines aren’t being utilized by every bank, but they’ve become essential tools for banks who offer convenient self-service and instant card issuance.

A Better Experience for Customers

Nobody likes waiting around at the bank. According to American Banker, 55% of bank customers use FinTech apps on phones or other mobile devices as their top option for managing their bank account, and 22% using online banking via laptop or PC.

But what about when these customers HAVE to go to a physical branch?  A lot of the time, when customers must visit their bank in person it's to discuss applying for a loan, a credit card, opening an account, or having to talk with a financial advisor. Other times, customers visit a bank branch for something they need - like a bank card replacement, or a cashier's check. 

Having to get a new card can be nerve-wracking for bank customers if they've been misplaced, or are just expiring. Not knowing where your card is, or having to go into your online accounts for various services and update your card information for automatic withdraws can also cause frustration. 

Most banks offer same day card replacement or card issuance, but they still require customers to visit the teller window and get someone to do it for them. 

But can card issuance be done by a self-service machine? Yes. 

Making the Bank’s Job Easier

Imagine this situation: a customer loses their debit card. Instead of panicking or waiting for a replacement, they can go to a self-service machine and get the job done immediately. 

That kind of service doesn’t just save you time. It also builds confidence in the bank’s ability to handle things efficiently. In fact, instant card issuance has been adopted in some form by 63% of the top US banks. 

By bringing card printer machines directly into branches or even kiosks, banks avoid the hassle and expense of working with third-party services.

Self-service machines that print cards can handle more routine tasks, not just replacing cards. Printing cashier's checks, money orders, or handling account openings, can be taken care of by some advanced self-service machines. 

Employees don't just want more time, they'll need it. Traditional bank teller roles whose responsibilities would usually include printing cards and cashier's checks are slowly going away, but the employee who used to fill that position is not.

That employee is taking on a more general role, known as the "universal banker" - which takes on more responsibility than just printing documents, checks, and cards behind a window. 

The "universal banker" is the evolution of the traditional teller, while the traditional teller will be replaced by automation. 

The Rise of Self-Service Kiosks

More and more, people want to handle purchases & transactions on their own, and quickly. We’ve seen self-service kiosks in grocery stores, airports. banks should have them too, and they should be more than just an ATM. Adding a card printing machine to a self-service kiosk gives customers what they crave: independence and convenience.

Customers can use these kiosks instead of waiting in line or worrying about branch hours. They can get new cards, replace lost ones, or renew expired cards whenever it is convenient for them. Having a 24/7 option is especially appealing for people with packed schedules or urgent needs.

For banks, it frees up staff and reduces crowded branches. Plus, it sends a message to customers that the bank profoundly understands what they need in today’s fast-paced world.

Why Instant Card Issuance is So Important 

One of the best features of these card printer machines is instant card issuance. You no longer need to wait for a card to arrive in the mail or stress about it getting lost or stolen on the way. Now, you can request a card and have it handed to you almost as quickly as your coffee order at a drive-thru.

This isn’t just about convenience, either. It’s a security win, too. Mail delivery of checks & cards can lead to fraud - as we've seen in 2024.  By stopping mail delivery, the chance of someone stealing your card or account information drops to zero. 

These machines have strong security features like chip technology and encryption, but when it comes to printing secure checks, more security is required, and only one self-service machine can do that job. 

Meet The Most Secure Self-Service Solution 

TROY Group’s TellerCentral is a standout when it comes to card printing machines and self-service banking machines in general. It's a perfect upgrade for banks aiming to enhance their services. This machine delivers on all fronts—speed, security, and ease of use.

Designed to seamlessly integrate with core banking systems, TellerCentral ensures a smooth and hassle-free experience for both banks and their customers. It can quickly produce personalized debit and credit cards that not only function, but also look professional with vibrant colors, sleek designs, and consistent branding.

What really sets TellerCentral apart, is its flexibility and top-notch security. Every card issued is protected by advanced encryption, keeping personal data safe and secure throughout the process.

When it comes to checks, TellerCentral is the only self-service machine that prints secure checks with TROY's patented MICR Toner Secure, the only MICR toner in the world that prevents checks from being washed with tamper-resistant features, while also meeting ABA/ANSI readability standards with high adhesion and print quality. 

Why TellerCentral Stands Out

Banks love TellerCentral for plenty of reasons, but here are the highlights:

• Happy Customers: With instant card issuance, customers get what they need right away, boosting their overall satisfaction.
  
  
• Streamlined Processes: Forget about mailing cards or dealing with delayed shipments. TellerCentral keeps this process simple and fast, all in-house.
  
  
• Top to Bottom: Safety is non-negotiable when it comes to financial services, and TellerCentral delivers. Thanks to encryption and secure workflows, every card issue is as safe as possible.
  
  
• Versatility: Whether it’s used by branch staff or customers via self-service kiosks, this machine adapts to the bank’s needs.
  
  
• Consistent Branding: TellerCentral ensures logos, colors, and designs are perfectly printed every time, keeping your bank’s branding on point.
  
  
  

Raising the Standard for Modern Banking

TellerCentral is more than just a tool; it’s a way for banks to keep up with (and even get ahead of) the fast-changing expectations of their customers. When people walk into a bank or approach a kiosk and leave with a ready-to-use card, it signals that the institution values their time.

Investing in machines like this doesn’t just make sense from a logistical standpoint. It sends a strong message that the bank is committed to innovation, efficiency, and customer trust.

Card printing machines have become essential for modern banks, offering more than just new tech solutions. These machines redefine what convenience, security, and speed can look like in banking. With instant card issuance and self-service options, banks can keep customers happier while making their own operations smoother.

For any bank aiming for the next level of service, card printer machines like TROY Group’s TellerCentral are the way to go. They’re not just tools; they’re the future of efficient and customer-first banking. By moving forward with this kind of technology, banks don’t just keep up with trends but set themselves apart as leaders in the industry.

If you're a bank looking for a self service machine or card printing machine, click below to leave your information.