Bank Tellers Are Going Away. What's Next?

The landscape of banking has undergone significant transformation. One notable shift is the steady decline in bank teller jobs, a trend driven by technological advancements, changing customer preferences, and the banking industry's push towards greater efficiency. As this change unfolds, both customers and the remaining bank tellers are increasingly reliant on advanced self-service solutions. 

Bank Tellers: Why Are These Jobs are Declining? 

With the rise of AI and machine learning, lots of people all over the world are fearing their jobs might succumb to automation. But no other job has been under this close of an eye like the role of the bank teller. The number of teller jobs is greatly decreasing, projected to fall by 15% by 2032 – that’s about 53,000 positions.  Why? 

This could be for multiple reasons. For one, the pandemic shifted more Americans to lean on digital banking to avoid physical interactions. About 78% of Americans prefer using FINTECH apps than going to the bank. 

Digital Banking Adoption: The widespread adoption of online and mobile banking has reduced the need for in-person transactions. Customers can now perform many of the tasks traditionally handled by tellers from the convenience of their smartphones or computers.

Automated Teller Machines (ATMs): ATMs have become more sophisticated, offering services beyond cash withdrawals and deposits, such as bill payments and account transfers. This evolution has decreased the necessity for teller interactions.

Branch Closures: Banks are increasingly closing physical branches in favor of digital channels, further reducing the number of teller positions.

Cost Efficiency: Banks are under constant pressure to reduce operational costs. Automating services and reducing staff are effective strategies to achieve this.

Even though all of this change is apparent, you're not going to walk into a bank branch and see no one working. The teller job is evolving into something more in depth, what's known as a "universal banker." Universal Bankers help customers both on the teller line as well as at a desk to answer questions and take care of transactions that require more time. However, this doesn't mean that bank customers aren't still waiting in line. Universal bankers are not as readily available as tellers once were because of the increased responsibility. But ATM's can only do so much in terms of self-service. 

The Role of Advanced Self-Service Solutions

As the number of tellers decreases, the demand for efficient self-service solutions grows. Customers expect quick, easy, and secure ways to manage their banking needs, and tellers who remain in the workforce need tools to handle more complex transactions efficiently. This is where solutions like TROY TellerCentral come into play.

TROY TellerCentral: Empowering Tellers and Enhancing Customer Experience

TROY TellerCentral is an advanced self-service solution designed to bridge the gap between traditional banking services and modern customer expectations. Here’s how it benefits both customers and bank tellers:

Streamlined Transactions: TROY TellerCentral automates routine transactions, allowing tellers and universal bankers to focus on more complex customer needs. This not only improves efficiency but also enhances job satisfaction by reducing repetitive tasks.

TellerCentral can securely print cashier's checks, check sheets, bank cards, ID cards, deposit slips, bank statements and more., going far beyond standard ATM functionality. 

Enhanced Security: With robust security features, TROY TellerCentral ensures that all transactions are secure, protecting both the bank and its customers from potential fraud.

Improved Customer Service: By providing a user-friendly interface, customers can perform transactions with minimal assistance, reducing wait times and improving overall satisfaction.

Scalability: The solution is scalable, making it suitable for banks of all sizes. Whether it’s a small community bank or a large financial institution, TROY TellerCentral can be customized to meet specific needs. Like an ATM, TellerCentral can be placed with custom wrapping in a branch lobby or at a retail store. 

The Future of Banking

As the banking industry continues to evolve, the role of bank tellers will likely shift towards more advisory and relationship-building functions. Tellers will become specialists who can provide personalized financial advice and handle complex issues that cannot be resolved through self-service channels. Advanced solutions like TROY TellerCentral will be instrumental in this transition, ensuring that both customers and tellers have the tools they need for a seamless and efficient banking experience.


The decline of bank teller jobs marks a significant shift in the banking industry, driven by technological advancements and changing customer preferences. Advanced self-service solutions like TROY TellerCentral are essential in this new landscape, offering the efficiency, security, and user-friendliness that modern customers demand. By embracing these innovations, banks can continue to provide exceptional service while adapting to the evolving needs of their clientele.

Read more about the features of TellerCentral here.